Assertiveness is about finding the right balance between being assertive and being a good listener, and adapting your communication style to the needs of the situation
Managing difficult conversations is about finding a way to have open and honest dialogue
Managing pressure is about being proactive, not reactive. It's about taking control of the situation, rather than letting the situation control you, Pressure is a constant in life, but how we respond to it is what matters
"The single biggest problem in communication is the illusion that it has taken place." - George Bernard Shaw - Effective Communication is about more than just words. It's about understanding the needs and perspectives of others, and being able to convey your message in a way that is clear, concise, and impactful
“The real art of conversation is not only to say the right thing at the right place but to leave unsaid the wrong thing at the tempting moment.” Dorothy Nevill - Do you want to take your Communication Skills to the next level? Our Advanced Communication Skills course is designed to explore several important topics in conversational communication, in more depth, and will give you the tools you need to connect with others on a deeper level and get your message across.
Goals are the fuel in the furnace of achievement "The best way to achieve your goals is to create a plan and then take small, consistent steps towards achieving them." - Tony Robbins
The ability to influence others is the most powerful skill one can possess
Unlocking the Power of Your Emotions. Emotional Intelligence is the ability to identify and manage your own emotions and the emotions of others
Developing a strong Personal Brand can bring a range of benefits, both in your personal and professional life. Your personal brand is the only thing you have complete control over. Make it powerful
"Research is creating new knowledge." - Neil Armstrong
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.