COURSE OVERVIEW & CONTENT:
Assertiveness is not about being aggressive or confrontational, but rather about being confident and clear in your communication
The Assertiveness and Self-Confidence training course is designed to help professionals develop the skills and confidence needed to communicate effectively and assertively in the workplace. This course covers the fundamental principles of assertiveness, and provides participants with the knowledge and skills needed to express their thoughts, feelings, and needs in an open and direct way.
Participants in this course will learn about key assertiveness skills such as setting boundaries, communicating effectively, and handling difficult situations and personalities. They will also learn about self-confidence, and how to build and maintain it in the workplace.
Introduction to Assertiveness and Self-Confidence
What is Self-Esteem?
The Power of Thought
Ask for What You Want
Create What You Want
Applying Assertiveness and Self-Confidence in the Workplace
COURSE DURATION: ONE DAY
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.