The Art of Customer Service Courses

Customer Service and Telephone Techniques: Critical Elements of Customer Service

"Customer service isn't a department, it's everyone's job." Your team's ability to provide Exceptional Customer Service will determine your company's success. Invest in Customer Service Training and see a return on investment in customer retention and sales."

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Quality Customer Service

Every time you offer your service or products to another person, you become a customer service representative and that person is now your customer. Anyone involved in business or organisation therefor...

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Telephone Handling Skills

In today's business world, Telephone Skills are more important than ever. Don't let poor telephone skills hold your business back, train your team and gain a competitive edge by mastering the art of telephone communication with our training program

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Customer Service-Focused Manager: Managing Customer Service

"Great customer service is the engine that drives long-term success." - Tony Robbins Give your team the tools they need to excel in their customer service roles, and see the positive impact on your business with our training program

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CRM: An Introduction to Customer Relationship Management

"CRM is not just a tool, it's a strategy for understanding and connecting with your customers." Unlock the full potential of your business, improve your customer relationships and drive growth with our expert-led comprehensive program

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Strategies for Managing Customer Complaints: From Complaints to Satisfaction

"A complaint is a chance for a customer to teach you how to win their loyalty, and to show them how much you care" Unlock the secrets of turning customer complaints into opportunities for growth and success, transform the way you handle customer feedback and build a loyal customer base with our Strategies for Managing Customer Complaints program

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Call Center Training: Sales and Customer Service Training for Call Center Agents

"A customer-centric approach is the foundation of success in the call center." You'll learn how to handle difficult customers, build relationships, close more deals with our comprehensive Call Center training course

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Customer Care for Customers with Special Needs: Going the Extra Mile

"Equality in Customer Service means providing the same level of care to everyone." We understand the importance of providing Excellent Customer Care to all, including those with special needs. That's why we have developed a comprehensive training program focused on understanding the unique needs and concerns of customers with special needs to ensuring that all customers feel valued and respected.

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Disability Awareness: Working with People with Disabilities

"A person's disability doesn't define who they are, it's only a part of who they are." "Treat people with disabilities the same way you would treat anyone else, with kindness and understanding." Discover the importance of empathy and inclusion, and take the first step in creating a more accessible and inclusive workplace and

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Conference and Event Management: From Start to Finish

"Conference and Event Management is about creating a connection between people, ideas and experiences." By participating in our Conference and Event Management training, you will develop the skills and knowledge needed to create a successful conference or event that is memorable, profitable and enjoyable for all attendees, and will gain the confidence and expertise needed to excel in this dynamic and rewarding field

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Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

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SPECIAL OFFERBook two places and get the third booking on the same course free of charge.