Managing Pressure and Maintaining Balance


  • Apply a direct understanding of pressure points and their costs and payoffs
  • Speak in terms related to emotional intelligence, optimism, and resilience
  • Create a personalized toolkit for managing stressors and anger
  • Work on priorities and achieve defined goals



When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

Under Pressure!

  • Causes and Costs of Workplace Pressure
  • Benefits of Creating Balance

Getting to the Heart of the Matter

  • Identifying Your Pressure Points
  • Creating an Action Plan
  • Facing Problems Head On
    • Tips For Facing Problems
  • Seeking Help

Emotional Intelligence

  • The Seven Human Emotions
  • Plutchik’s Wheel of Emotions
    • The Emotional Map
  • Validating Emotions in Others
  • What is Optimism?
  • Resilience

Coping Toolkit

  • Building the Stress Management Kit
  • Managing Anger
  • Expressing Yourself

Getting Organized

  • Working on Priorities
  • Doing It!



Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

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SPECIAL OFFERBook two places and get the third booking on the same course free of charge.