COURSE OVERVIEW & CONTENT:
"The customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him." - Mahatma Gandhi
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
The Manager/ Supervisor play a crucial role in creating a positive experience for customers, which is essential for the success of any business. They help to ensure that customers are satisfied and that their needs are met. One of the ways to help achieve this is by attending customer service training. Through training, a Manager/ Supervisor can learn important skills such as Effective Communication, Problem-Solving, and Empathy which can help them to better understand and respond to customers' needs.
This workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment and equip them with the skills they need to effectively handle customer interactions, build positive relationships, and resolve issues.
The Six Critical Elements of Customer Service
Five Practices of Leadership
Active Listening and Effective Communication Skills
COURSE DURATION: TWO DAYS
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.