LEARNING OUTCOMES:

• Define your role as a manager and identify how that role differs from other roles you have had.
• Understand the management challenge and the new functions of management.
• Discover how you can prepare for and embrace the forces of change.
• Identify ways to get you and your workspace organized and get a jump on the next crisis.
• Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
• Enhance your ability to communicate with others in meetings and through presentations.
• Create an action plan for managing your career success.

COURSE OVERVIEW & CONTENT:

"Good management is not about being in charge. It's about taking care of those in your charge." - Simon Sinek

A manager is a critical role in any organization, responsible for overseeing a group of employees, ensuring they are working together towards achieving common goals, and making decisions that impact both the employees and the organization as a whole, lighting a path, and persuading others to follow. But the responsibility entails much more. Managers must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.

The importance of Management Skills cannot be overstated. Good managers have a significant impact on employee morale, productivity, and job satisfaction, which in turn leads to increased profits, improved customer satisfaction, and a positive company culture.

Attending the Developing Exceptional Management Skills program offers numerous benefits to managers and their organizations. Participants will learn how to: Lead and motivate teams to get extraordinary things done, Communicate effectively with employees, Make informed and effective decisions, Manage conflicts and challenging situations, Develop and implement effective plans and strategies, Foster a positive work environment, and many more.

By mastering these skills, managers can become more effective leaders and drive their teams to success. Whether you are a seasoned manager or just starting your management career, this training program is an excellent investment in your personal and professional development.

The Developing Exceptional Management Skills training course is suitable for anyone that works in a management or leadership role. It provides the perfect foundation for new managers to develop and grow, while giving existing managers the chance to review their current skills and build on their performance.

About the Learning Organization

• What is a Learning Organization?
  • Peter Senge’s Vision of a Learning Organization
• Are You a Lifelong Learner?
• Encourage Continual Growth and Development?

Achieving Personal Mastery

• What is Personal Mastery?
• What Our Own Strengths Are
• Your Personal Vision
• Our Personal Vision and Our Values
  • Where We Want to Go

Analyzing Our Mental Models

• Explore and Change Own Mental Models

Achieving a Shared Vision

• Building Commitment Within A Team Using Shared Vision
• Move the Team to Greater Independence

Team Learning

• What a Leader’s Role is in a Team
• How to Lead
  • Reach an Agreement Point

Systems Thinking

• Different Cycles
•  What Impact They May Play In Team Efficiency

Understanding Leadership

• About Leadership
• Paul Hersey and Ken Blanchard’s Situational Leadership II® model
  • Director’s Style
  • Coach’s Style
  • Supporter’s Style
  • Delegator’s Style
• Understanding Your Comfort Zone
• Managing Performance
• Servant Leadership
• Onboarding and Orientation

Five Practices

• Five Essential Leadership Practices by Experts James Kouzes and Barry Posner
  • Challenge the Process
  • Inspire a Shared Vision
  • Enable Other to Act
    • Image Identification
  • Model the Way
  • Encourage the Heart of Employees

Building Trust

• The Cycle of Trust and Performance
• How to Build Trust in Team Members
  • Trust Exercise

Managing Change

• About Change
• Lead a Group Through Change
  • Individual Exercise
• Key Factors in Successful Change
• Case Study: Getting More from the Last Hour

The Four Room Apartment

• Psychologist Claes Janssen Theory
  • The Process Of Change Like Moving From One Room To Another
  • The Key Aspects of this Theory

Time Management Tips and Tricks

• Getting Things in Order
• Mastering E-mail
• Time Management Tips

Managers vs. Leaders

• The Differences between Management and Leadership.

Types of Thinking

• Directional vs. Consequential Thinking
  • Directional Thinking
  • Consequential Thinking
• Ethics 101

Influence Strategies

• The Ability to Influence People
• Persuade Individuals to Change
• Robert Cialdini’s Influence Strategies

Managing Relationships

• The Different Aspects of Relationships
• The Relationship Cycle
• Coaching Through Conflict
• Preparing for Conflict
• Managing Stress

A Simple Problem Solving Process

• Systematic Problem Solving
• Personal Problems

Strategic Planning

• SWOT Analysis
  • The Strengths, Weaknesses, Opportunities, and Threats
• Individual Analyses

Doing Delegation Right

• What is Delegation?
• Group Definitions
• Different Levels of Delegation
• Delegation Role Plays

Criteria for Useful Feedback

• Giving Good Feedback

Feedback Techniques

• Feedback Techniques
• Constructive Criticism
• Role Play

Mastering Your Body Language

• How to Master the Art of Body Language and Subtle Signals
• Learn to Pick Up Cues From People

Meeting Management

• Preparing for Meeting
• How to Make the Most of Meetings
• Managing Meetings
• Presentation Tips

Pumping Up a Presentation

• Seven Steps to Pump up a Presentation
  • Talk to yourself
  • Have a point
  • Eye Contact
  • Know the room
  • Crack a smile
  • Pump up the volume
  • Don’t be a comic

COURSE DURATION: FIVE DAYS