WHO SHOULD ATTEND?
For those who are subject to change and not necessarily in charge of a change program. This course will help this group of people to better understand what goes through a change program and how they can contribute. Exercises are also designed to help delegates systematically discuss various aspects of dealing with change. Through these discussions delegates will learn from each other on different trends and techniques in change management and also practice persuading others on what they think is right.
By the end of this programme, the participants will be able to:
COURSE OVERVIEW & CONTENT
The world is changing and is changing faster than ever before. Our technological progress is affecting every area of our lives and as a result of that, the markets are changing quickly too. Organisations that want to remain competitive in this ever changing market need to be one step ahead of the change or risk losing out to those who do.
Responding to change requires a continuous change programme where the company can constantly and dynamically adapt. Alternatively, an organisation may need to go through a major change program periodically to remain competitive.
Going through change can be quite costly, but it is a necessary part of progressing forward. People in charge of a change management progress must consider a variety of areas such as organisational change, persuasion, how to communicate the need for change, how to gain momentum, how to overcome resistance to change and how to deal with powerful resisting stakeholders to succeed.
This course is designed to help the participants familiarise themselves with these topics so they can be prepared to handle them when designing or executing a change management program.
The course contains both theoretical and practical content. Participants will learn about established theories of change management and reasons for failure. They will learn what is involved in each stage of a change program and what they need to consider maximising the likelihood of its success. This is then complemented by people management techniques such as skills management, persuasion techniques, coaching, mentoring and motivating.
How Change Affects People
How Organisational Change Works
How To Manage Change
Mentoring, Coaching and Motivating
COURSE DURATION: THREE DAY
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.