Business Process Management

LEARNING OUTCOMES:

• Define business process management and related concepts
• Recognize the vital role processes play in a business
• Appreciate the role of technology in process management
• Develop a vision to guide process improvement
• Understand how to design or enhance an existing process using the business process life cycle
• Construct a process map
• Perform what-if analysis
• Implement and monitor process changes
• Identify how Lean and Six Sigma methods can assist in managing and improving processes
• Use a variety of tools and techniques to eliminate waste and redundancies

COURSE OVERVIEW & CONTENT:

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This course will introduce participants to business process management. Participants will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

The Fundamentals of Business Process Management

• Three Concepts that are Closely Tied to Business Process Management:
  • Business Analysis
  • Enterprise Content Management
  • Business Process Re-Engineering
• What is Business Analysis?
• What is Enterprise Content Management?
• Enterprise Content Management Model
• What is Business Process Re-Engineering?
• Business Process Re-Engineering Model

Defining Business Process Management

• What is Business Process Management?
• Brief History of Business Process Management
• What are the Benefits of Business Process Management?
• Reflecting on Processes

The Business Process Life Cycle

• Introduction of the Business Process Life Cycle

The Vision Phase

• The First Phase of the Business Process Life Cycle is Vision
  • Creating a Vision and Seeing the Big Picture
• Ways to Create and Share a Vision
  • Sharing Your Vision
• Why It Is Important For Process Improvement
  • Dreaming Big

The Design Phase

• The Second Phase of the Business Process Life Cycle is Design
• Gathering Information
• Defining Your Problem
• Identifying Existing and Future Processes
• About Process Mapping
• Creating a Process Map with a Flow Chart
• Creating a Process Map with a Swimlane Diagram
• Map it Out
• Defining Improvements
• Establishing Functions and Identifying Function Leaders

The Modeling Phase

• The Third Phase of the Business Process Life Cycle is Modeling
• How to Review and Analyze Process Maps and Use Iterative Testing.
• Performing What-if Analysis
• Test Driving
• Testing the Design

The Execution Phase

• The Fourth Phase of The Business Process Life Cycle is Execution
• Implementing Processes
• Exploring Automation
• Automating Processes
• Understanding Business Rules
• Making Connections
• The Role of Workflow Engines
• Case Studies
• Steps to Implement a Workflow Engine

The Monitoring Phase

• The Fifth Phase of The Business Process Life Cycle is Monitoring
• Implementing Measures
• What is Business Activity Monitoring (BAM)?
• The Balanced Scorecard
• Creating a Balanced Scorecard
• Identifying Gaps with Process Mining

The Optimizing Phase

• The Final Phase of The Business Process Life Cycle is Optimizing
• What It’s All About
• Business Process Improvement
• Introduction to Lean
• Cut Out the Waste
• Introduction to Six Sigma
• Tie It All Together