Quality Assessment Tools

Quality Assessment Tools

Assess Performance Through:

Mystery Shopper Program

Mystery shopping is quite literally an insightful way to get a more thorough careful close-up on what goes on behind the scenes in your own & competitors’ backyards operations away from public eyes.

Customer Satisfaction Survey

Customer is King’; what better way to find out what satisfies customers than to ask in order to provide what they need. SMART provide variable tools to assess your customer feedback with high accuracy, including individual interviews, focus groups and written questionnaires

Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

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SPECIAL OFFERBook two places and get the third booking on the same course free of charge.