LEARNING OUTCOMES:

• What the peer review process is
• A process for employees to file grievances and for management to respond
• How to choose a facilitator and panel
• What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
• What responsibilities and powers a panel should have
• How to apply professional questioning and probing techniques
• Why peer review panels fail and how to avoid those pitfalls

COURSE OVERVIEW & CONTENT:

“Disagreements are inevitable, but it’s how we handle them that defines us.”

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.

This course is intended to offer participants a general overview of the peer review process. Participants should be encouraged to customize the process and its application for their organization.

What is Peer Review?

• What The Peer Review Process Is and Is Not

Initiating the Process

• The First Three Stages of the Process
  • Filing a Grievance
  • Informing the Defendant
  • Obtaining Witness Statements
• Case Study

The Peer Review Panel

• Who Should be on the Peer Review Panel
  • Choosing a Facilitator
  • Choosing the Panel
  • Role-Play
• The Panel’s Contract
• The Panel’s Role and Responsibilities

Asking Questions

• Asking Good Questions
• Pushing My Buttons
• Probing Skills

The Peer Review Process

• Preparing for the Hearing
• The Hearing
• Making the Decision

Panel Walkthrough

• Role Playing a Peer Review Scenario
  • Preparation
  • Panel Presentation

Why Does the Process Fail?

• Why the Peer Review Process Fails
•  How to Avoid or Resolve these Problems