LEARNING OUTCOMES:

• Clearly identify how delegation fits into their job and how it can make them more successful
• Identify different ways of delegating tasks
• Use an eight-step process for effective delegation
• Give better instructions for better delegation results
• Recognize common delegation pitfalls and how to avoid them
• Monitor delegation results
• Give effective feedback

COURSE OVERVIEW & CONTENT:

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This one day workshop will explore many of the facets of delegation, including when to delegate and whom to delegate to. We will also go through the delegation process step by step and learn about techniques to overcome problems.

Why Delegate?

• Advantages and Disadvantages

What is Delegation?

• Delegation Definitions
• Levels of Delegation
• Guidelines for Success
• Lateral Delegation

Picking the Right Person

• Four tools to help determine who to choose for what task

The Delegation Meeting

• Eight-step process to follow to ensure covering all the bases when delegating

Putting it into Practice

• A case study and a role play to apply what they have learned so far.

Giving Instructions

• Three Types of Instructions
• Preparing Instructions
• Group activity.

Monitoring Delegation

• Five ways of monitoring delegation

Practicing Delegation

• Hands-on practice with the skills learned so far today

Giving Feedback

• The Ingredients of Good Feedback
• Case Studies
• Tips on giving feedback

Becoming a Good Delegator

• The characteristics of a good delegator