WHO SHOULD ATTEND?

This program is intended for all individuals who work in teams.
LEARNING OUTCOMES

By the end of this programme, the participants will be able to:

• Define their team values, expectations and ground rules in order to be part of a cohesive team.
• Recognize how to be a proactive team member
• Use strategies for being an effective team member
• Develop communication influencing and conflict resolution skills  that will ensure they become an effective team member in any team
• Understand the elements that foster collaboration within teams and organizations

COURSE OVERVIEW & CONTENT

A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its purpose. This course covers strategies and techniques to help you become an effective and valued member of your team. Specifically, you’ll explore ways for adopting a positive approach to being on a team, like recognizing the benefits of working on a team and learning to tolerate team member differences. You’ll also learn how to work proactively and collaboratively with members of your team as you achieve your team’s goals.
Team Characteristics

• What Is A Team?
• Department Teams
• Cross Functional Teams
• Project (Short Term) Teams

Values, Roles And Ground Rules

• Following Organization Values
• Team And Individual Values
• Different Team Roles

Communicating Among Team Members

• The Basics Of Face-To-Face Communication
• Creating Effective Oral Communication
• Overcoming Barriers To Communications

Effective Listening

• Understanding The Skill Of Active Listening
• Active Listening Vs Passive Listening
• Avoid Interruption

Team Meetings

• Brainstorming
• Speaking Up
• Appreciate And Respect Ideas That Are Shared
• Shine The Light On Yourself

Collaboration Within and Among Teams

• Receiving Critical Feedback Effectively
• Dealing With Difficult Colleagues
• Dealing With A Difficult Team Leader
• Analyzing The Various Styles For Influencing

Rules For Effective Collaboration

• Understanding Positive And Negative Attitudes
• Learning To Give Effective Feedback To Others With Scripts

Green Light – Red Light Thinking

• Avoid Thoughts That Can Create Conflicts In The Organization
• Share Ideas With Others For Confirmation

Sources Of Conflict

• Understanding Constructive Vs. Destructive Conflict
• Digging Down To The Roots Of Conflict

Conflict Resolution

• Obtaining The Benefits Of Positive Conflict
• Employing An Effective Conflict Management Model

TRAINING METHODOLOGY

• Group Discussions
• Group & Individual Exercises
• Presentations
• Self-Assessments
• Variety Of Games
• Action Plan