The Art Of Problem-Solving And Decision-Making: The Key To Success


  • Identify and define problems clearly and accurately
  • Apply problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes
  • Reflect on and learn from the Problem-Solving and Decision-Making process to improve future Decisions.
  • Apply Problem-Solving and Decision-Making Skills in a variety of personal and professional contexts.



In just about any industry or any role, we are almost constantly involved in solving problem. It is what makes humanity progress forward by constantly searching for better solutions to common problems or new solutions to new problems as our societies become more complex.

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.

Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of Problem Solving and Make Decisions easier. That’s what this workshop is all about.


  • Defining Problem Solving and Decision Making
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Identifying the Root Cause of Problems
  • Problem Solving in Action

Making Decisions

  • What it Means
  • Types of Decisions
  • Facts vs. Information
  • Decision-Making Traps

Getting Real

  • Evaluate How They Currently Solve Problems

The Problem Solving Model

  • Model Overview
  • Real Problems
    • Phase One
    • Phase Two
    • Phase Three
  • Case Study

The Problem Solving Toolkit

  • The Seven Basic Problem Solving Tools
  • Advanced Tools
    • The Fishbone Analysis
    • Degrees of Support
  • Creative Thinking Methods
    • Brainstorming and Brainwriting
  • More Methods


  • Decision Information
  • Individual Action Steps

Swotting Up

  • SWOT Analysis
  • Individual Analysis

Making Good Group Decisions

  • Team Problem Solving
  • Selecting Criteria
  • Creating a Cost-Benefit Analysis

Analyzing and Selecting Solutions

  • Second Phase of The Problem Solving Model: Making a Decision
  • Selecting Criteria
  • Creating a Cost-Benefit Analysis

Planning and Organizing

  • Introduction
  • Planning and Organizing a Solution
    • Follow-Up Analysis
  • Evaluate
  • Adapt with Change, Close, and Celebrate Success

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