Supervisory Essentials

This course is aimed at those newly appointed Supervisors or Team leaders; as well as more experienced supervisors who wish to enhance their people management skills.
LEARNING OUTCOMES

By the end of this programme, the participants will be able to:

• Understand the role of a supervisor within the organization
• Understand how to deal successfully with the transition into management and build greater self-confidence
• Understand and develop team leadership skills
• Be able to think, plan and act clearly and efficiently, using realistic models that relate to their personal work environment
• Act as an effective communicator both at an organizational and interpersonal level
• Build and manage teams that work together in supporting the business operation

COURSE OVERVIEW & CONTENT

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

By examining, discussing, testing out and appraising key skills and situations over the three days, participants on this course will discover a greater insight into what it means to be a supervisor.

• Understanding The Supervisory Role

• Understanding Your Role
• Definition Of Supervision
• Typical Experience Of A First-Time Supervisor
• Dos & Don’ts For The New Supervisor
• Guidelines To Managing Yourself
• Dealing With Mistakes
• Developing Self Confidence
• You And Your Boss

• You As A Leader

• Action Centered Leadership
• Situational Leadership
• Skills In Coaching
• Skills In Delegation
• Skills In Supporting Motivation

• Working In The Team

• Benefits Of Team Work
• What Makes An Effective Team
• Building A Team

• Communicating To All

• Key Aspects Of Communication
• Listen
• Understand – The Use Of Questions
• Sending The Message
• Body Language

• Keeping The Team Committed And On Track

• Planning And Prioritizing
• Using SMARTER Goals
• Feedback – Giving and Receiving Feedback

TRAINING METHODOLOGY

• Case Studies
• Group Discussions
• Group & Individual Exercises
• Planning Activities
• Presentations
• Role Plays
• Self-Assessments
• Variety Of Games
• Analysis Of Real World Examples
• Action Plan

DELEGATE FEEDBACK:

“I am amazed by the quality of course”

Mr Michael, Supervisory Essentials Course