Management Skills: Becoming Management Material


Managers with some of experience who are seeking additional management training


  • Gain a deeper understanding of your roles and responsibilities
  • Improve communication to effectively set expectations for yourself and your direct reports
  • Adapt your leadership style to meet the needs of individual team members
  • Communicate organizational goals that get results
  • Apply delegation strategies to increase productivity and motivation
  • Use effective coaching techniques to maximize your team’s performance


This five-day workshop is a tool for your management development. It is designed to help you create and accomplish your personal best, and to help you manage and lead others to get extraordinary things done.

At its core, management means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Today’s managers must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.

What makes for a great manager? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it?

The answer is all of the above. By accepting the challenge, you come to realize that the only limits are those you place on yourself.

Your Role As Manager

  • Identify Qualities And Abilities Required For Effective Management
  • Understand Your Role And Responsibilities As Manager


  • Characteristics Of A Modern Leader
  • Leadership Versus Management
  • Situational Leadership
  • Your Organization
  • Implications For Managers
  • Problem-Solving And Decision-Making Techniques

Effective Leadership Attitude

  • Understand The Effect Of The Manager’s Attitude On Productivity
  • Identify How Attitudes Get Translated Into Daily Actions On The Job
  • Describe How The Skills We Learn In This Course Can Impact The Beliefs, Attitudes And Actions Of Managers

Creating a Motivational Climate

  • Define Motivation And Your Role In Creating A Motivational Setting
  • The Cost Of Demotivation
  • Recognize Important Elements Of The Motivational Process
  • Motivating Through Empowerment
  • Value Empowerment As An Effective Management Practice To Gain Trust
  • Increase Commitment From Employees By Coaching Them To Think For Themselves
  • Identify How To Overcome Fears Around Empowerment
  • Develop Skills Of Empowerment Through Effective Delegation

Principles Of Solving Problems

  • The Manager As A Decision Maker
  • Types Of Problems And Decisions
  • A Rational Approach To Problem-Solving
  • Tools And Techniques In Problem-Solving

Coaching And Appraising Performance

  • The Psychology Behind Coaching
  • Why And How To Coach
  • Setting Performance Standards And Conducting Appraisal Interviews

Managing Conflict

  • Sources And Nature Of Conflict
  • Conflict And Group Performance
  • Role Of Communication
  • How To Resolve Conflict

Managing Change and Innovation

  • Why Change?
  • Types of Change
  • How To Lead Change Initiatives
  • Overcoming Resistance To Change
  • Issues In Managing Change
  • Creativity Versus Innovation
  • Stimulating And Nurturing Innovation

Delegation For Growth and Development

  • Understand The Different Types Of Delegation
  • Know The Benefits And Challenges Of Delegation
  • Recognize Your Comfort With Delegation
  • How To Conduct An Effective Delegation Conversation
  • Practice Your Delegation Skills

How Mentoring Differs From Coaching

Managing Time

  • Identifying And Setting Goals
  • Prioritizing Activities
  • Time Management Tools
  • Leading And Managing Effective Meetings


  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Role Plays
  • Self-Assessments
  • Variety Of Games
  • Action Plan


“Smart Training is a unique company who provides professionally designed fully-customisable training courses.”

Ms Divya, General Manager

Course Price: