Employee Dispute Resolution: Mediation Through Peer Review



  • What the peer review process is
  • A process for employees to file grievances and for management to respond
  • How to choose a facilitator and panel
  • What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
  • What responsibilities and powers a panel should have
  • How to apply professional questioning and probing techniques
  • Why peer review panels fail and how to avoid those pitfalls



“Disagreements are inevitable, but it’s how we handle them that defines us.”

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.

This course is intended to offer participants a general overview of the peer review process. Participants should be encouraged to customize the process and its application for their organization.

What is Peer Review?

  • What The Peer Review Process Is and Is Not

Initiating the Process

  • The First Three Stages of the Process
    • Filing a Grievance
    • Informing the Defendant
    • Obtaining Witness Statements
  • Case Study

The Peer Review Panel

  • Who Should be on the Peer Review Panel
    • Choosing a Facilitator
    • Choosing the Panel
    • Role-Play
  • The Panel’s Contract
  • The Panel’s Role and Responsibilities

Asking Questions

  • Asking Good Questions
  • Pushing My Buttons
  • Probing Skills

The Peer Review Process

  • Preparing for the Hearing
  • The Hearing
  • Making the Decision

Panel Walkthrough

  • Role Playing a Peer Review Scenario
    • Preparation
    • Panel Presentation

Why Does the Process Fail?

  • Why the Peer Review Process Fails
  •  How to Avoid or Resolve these Problems

Course Price: