Effective Business Writing Skills


The course is aimed at people who need to improve their business writing skills in English.


  • The value of good written communication
  • How to write and proofread your work so it is clear, concise, complete, and correct
  • How to apply these skills in real world situations
  • The proper format for memos, letters, and e-mails
  • Produce documents which are clear, effective and professional


We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This two-day workshop will give you the tools to become a better writer. 
The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents.
  • Why Write?
  • Identify The Value Of Writing
  • The C’s Of Writing:
  • Clear
  • Concise
  • Complete
  • Correct
  • Word Agreement
  • Working With Words
  • Spelling
  • Grammar
  • Active and Passive Voice
  • Sentences and Sentence Types
  • The Structure Of Sentences And Paragraphs
  • Readability Index
  • Determines The Difficulty Level Of A Written Piece
  • Manners and Courtesy
  • Examine And Rank Several Business Letters
  • Explore Own Style And Preference
  • Practical Language
  • Some Common Dilemmas (Such As Fewer Vs. Less) And Suggested Solutions
  • Sentence Construction
  • The Two Basic Rules For Constructing Sentences:
    • Construction That Makes Meaning Clear And Keep Construction Parallel
  • Punctuation
  • Writing Business Letters
  • Steps For Writing A Business Letter
  • Types Of Letters
  • The Parts Of A Business Letter
    • Participants Will Examine Samples Of Business Letters To Determine The Type And The Parts Of Each Letter
  • Writing Effective E-mails
  • E-mail Basics
  • Managing E-Mail
  • Addressing Your Message
  • Grammar And Acronyms
  • Spelling and Proofreading
  • Identify Common Spelling Errors And Practice Proofreading Skills
  • Writing Memos
  • Memos Are Challenge That Many Writers Face
  • Reviewing Your Writing
  • Customize A Checklist To Help Ensure That Each Document Is The Best That You Can Do
  • Writing Challenges
  • Identify Some Possible Solutions To The Ten Most Common Writing Challenges


  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Practical Exercises On Writing Skills
  • Self-Assessments


Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

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SPECIAL OFFERBook two places and get the third booking on the same course free of charge.