Disability Awareness: Working with People with Disabilities


  • Prepare to welcome people with disabilities into their workplace
  • Interact with people with disabilities
  • Identify and overcome barriers in the workplace
  • Use respectful, appropriate, acceptable language in any circumstance
  • Understand what their company can do during hiring and interviewing
  • Understand what job accommodation is and how it applies in their workplace



"Disability is a matter of perception. If you can do just one thing well, you're needed by someone." - Martina Navratilova

People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities. This two-day workshop will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace.

Defining Terms

  • What the Terms “Disabilities” and “Stereotypes” Mean
  • Finders Debrief
  • About Stereotypes
  • Some Common Phrases and the Stereotypes Behind Them

Misconceptions and Realities

  • What is Misconceptions
  • Realities

A Business Case

  • Why Companies Should Hire People with Disabilities
  • Getting Into It
  • Summary

Dissecting Labels

  • Giving Your Words Some Thought
    • Why Labels are Inappropriate
    • How They Can Make People Feel
  • ground rules
    • Respectful
    • Using Appropriate Language
  • Being Practical
  • Mingle with Me


  • Physical Access
  • Attitudinal Barriers
  • Case Studies

The Cornerstones of Diversity

  • About the Cornerstones
  • Four Cornerstones of Diversity Development
    • Knowledge
    • Understanding
    • Acceptance
    • Behavior

Encouraging Diversity by Hiring

  • Two Key Hiring Issues:
    • What Can the Company Ask
    • What Can the Candidate Expect?

Using the STOP Technique

  • When Someone is Behaving in an Inappropriate Manner
    • The Four Steps
  • Role Play

Communication Essentials for Disability Awareness

  • Ground Rules to Get Started
  • Respecting Confidentiality
  • Preparing Documentation
  • Where to Find Good Resources

Communication Styles

  • The Advantages and Disadvantages
    • Dichotomies in Theory
    • Dichotomies in Action

Critical Conversations

  • Introductory Elements
  • Getting the Conversation Started
  • Taking it One Step Further

How Do We Make It Happen?

  • How Far Do You Go in Accommodation?
  • Value of Job Shadows




Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

click here

SPECIAL OFFERBook two places and get the third booking on the same course free of charge.