COURSE OVERVIEW & CONTENT:
"CRM is about the future of customer loyalty, keeping them happy, and customer delight"
CRM, or Customer Relationship Management, is a business strategy and set of tools used to manage and analyze interactions with customers, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
Attending training on CRM will help employees to understand how to effectively communicate with customers and address their needs, leading to better decision making and strategy development, increased efficiency and productivity in customer-facing roles, and better understanding of customer needs and behavior, leading to improved customer satisfaction and retention.
This course will describe the different facets of Customer Relationship Management (CRM). It will also explain how to identify who the customers really are, analyze the key components of CRM, and understand how it integrates within an organization.
Customer Relationship Management
What CRM Is and Who It Serves
Checklist for Success
Requirement Driven Product Selection
Considerations in Tool Selection
Session Seven: Strategies for Customer Retention
Building the Future
Homegrown vs. Application Service Provider
The Development Team
Evaluating and Reviewing Your Program
COURSE DURATION: TWO DAYS
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.