LEARNING OUTCOMES:

• Network effectively, including making introductions, shaking hands, and using business cards appropriately
• Dress appropriately for every business occasion
• Feel comfortable when dining in business and formal situations
• Feel more confident about your business communication in every situation
• Develop that extra edge to establishes trust and credibility

COURSE OVERVIEW & CONTENT:

"Business etiquette is just as important as technical know-how." - John C. Maxwell

Business Etiquette refers to the set of behaviors, manners, and unwritten rules that govern interactions between individuals in a professional setting. It encompasses a wide range of topics, including communication, dress code, punctuality, and office politics, among others.

If you’ve ever had an awkward moment where:

• You aren’t sure which fork to use,
• You don’t know which side plate is yours,
• You’ve ever had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make.

This workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

Business Etiquette Basics

• What Etiquette is all About
• What Role Manners Play

Test Your Business Etiquette

• Five Examples of Etiquette
• Be Prepared for Debate!

The Handshake

• The Important First Few Minutes of a New Relationship
• The Five Factors of a Good Handshake

Business Card Etiquette

• The Exchange Of Business Cards
• Giving and Receiving Business Cards

The Skill of Making Small Talk

• Small-Talk Successfully
• Hard To Start
• Do’s and Don’t’s of Small Talk

Networking For Success

• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness

Do You Remember Names?

• Four Keys To Remembering Names
• Practice Each of Them

The Meet and Greet

• The Three-Step Process
• The Four Levels of Conversation

Making that Great First Impression

• Ways that Participants Can Make Sure Their First Impression is Perfect

Dress for Success

• Dressing the Part
• Maintaining Your Positive Impression
• What’s Your Code?
• Debrief

Business Dining

• Do’s and Don’t’s Of Business Lunches
• Seven Hot Tips
• Demonstration
• Other Rules

E-mail and Telephone Etiquette

• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips
• Group Exercise
• Debrief
• The Power of the Written Word
• Note Writing Practice

COURSE DURATION: TWO DAYS