COURSE OVERVIEW & CONTENT:
"Telemarketing is not about pushing products, it's about understanding needs and providing solutions."
Telemarketing is a method of direct marketing in which a salesperson contacts potential customers by telephone in order to solicit sales or gather information. This can include outbound calls, where a salesperson initiates the call, and inbound calls, where a customer calls a business in response to an advertisement or other form of promotion.
Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix.
The goal of Telemarketing training is to equip salespeople with the skills and knowledge they need to effectively communicate with potential customers and close sales over the phone.
This workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.
Introduction to Telemarketing
To Serve and Delight
Exceptional Things about Selling by Phone
It’s More Than Just a Phase
Developing Your Script
Phone Tag and Call Backs
Closing the Sale
Role-playing and Practice
COURSE DURATION: TWO DAYS
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.