COURSE OVERVIEW & CONTENT:
"Negotiating is not about winning or losing, it's about creating a win-win situation." - Roger Dawson
Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.
The goal of the course is to provide salespeople with the knowledge and skills needed to become effective sales negotiators and to provide a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote Effective Communication and techniques for turning face-to-face confrontation into side-by-side problem solving.
The course will include interactive exercises, role-playing, and case studies to help participants practice and apply the concepts they are learning.
What is Negotiation?
The Successful Negotiator
Key Attributes of a Successful Negotiator
Preparing for Negotiation
The Nuts and Bolts
Making the Right Impression
Getting Off to a Good Start
The Bargaining Stage
Reaching Mutual Gain
Moving Beyond No
Dealing with Negative Emotions
Moving from Bargaining to Closing
COURSE DURATION: THREE DAYS
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SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.