Interpersonal Skills


This program is intended for all individuals who work in teams


  • How to understand your own behavioural style at work.
  • Ways to recognize the styles of anyone else (co-worker, manager, even people in your personal life).
  • Specific steps you can take with each style to build better connections reduce conflict and increase comfortable communications.
  • Apply the concepts of pushing and pulling when influencing others
  • Make a persuasive presentation by using the 5 S’s


People are the primary resource of any organisation or team.  It is people who plan, organise, make decisions, and conduct business. We use interpersonal skills all the time and have been developing them ever since we were born. Whether you’re getting to know someone, making a request, giving instructions, dealing with conflict…every interaction with another person requires some level of interpersonal skill. However, some people have better developed interpersonal skills than others.

Technology and tools can help people to work more productively but no group of people can achieve its objectives unless there is successful interaction between group members and with others in the group's environment. When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This two day workshop will help participants learn how to better deal with all the facets of interpersonal relationships at work.

  •  What Influences Behaviour?
  • Perception And Interpretation Of People
  • Interpersonal Skills Model
  • Assertiveness And Responsiveness
  • Interpersonal Styles Model
  • Recognizing The Styles
  • Managing The Styles
  • Using The Styles
  • Interpersonal Skills
  • Understanding, Courtesy, Tact, Empathy
  • Developing And Maintaining Relationships
  • Dealing With Difficult People
  • Relating To People From Varied Backgrounds
  • Sensitivity To Individual Differences
  • Assertiveness Skills
  • What Is Assertiveness
  • How To Be Assertive
  • Using An Assertiveness Script
  • Assertive Body Language
  • Understanding Persuasion
  • Preparing To Persuade
  • Getting Off On The Right Foot
  • Presentation Strategies
  • Using Stories To Persuade


  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Role Plays
  • Self-Assessments
  • Variety Of Games
  • Action Plan


Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

click here

SPECIAL OFFERBook two places and get the third booking on the same course free of charge.

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