This programme is intended for those who have a keen desire to maximize their potential and enhance their lives personally and professionally.  End results being a more productive thinker and communicator - to a leader that can embrace challenges while thinking outside the box.


By the end of this programme, the participants will be able to:

  • Speak in terms of the impact and influence that they want to have in life and work
  • Understand their personal style in terms of their personal brand
  • Develop skill in areas like focus, concentration, and communication to support their brand
  • Build credibility and trust by living their brand
  • Take ownership of their image, both online and in person
  • Define Neuro Linguistic Programming (NLP) and its key terms
  • Describe the key presuppositions of NLP, and the five key senses as seen by NLP
  • States of mind/modes of thinking using predicates & visual cues
  • Develop and refine response strategies for any situation
  • Use enriched language to engage audience
  • Interpret body language
  • Ask clean, precise questions to get the information you need
  • Use hypnotic language and positive commands to get results



Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’”

This course is a three-day exploration about the type of impact we want to have in life and work. Participants will consider and define the influence that they can have on their life and work. They will also learn skills for success and how to create those circumstances.

  • Importance of Enhancing Personal Effectiveness
  • What’s Personal Effectiveness, and what its elements are
  • Defining Success
  • Your Personal Effectiveness
  • Define the WOW Factor
  • Your Approach To Others
  • Personal Style Assessment
    • Complete an assessment to help them define their style
  • Results Tabulation
  • Debrief
  • Looking at the Outside
  • Dress for Success
  • Business Etiquette
  • How You Sound
    • Monitor Their Voice  
  • Looking at the Inside
  • Developing Focus and Concentration          
  • Developing Confidence
  • Confidence Builder
    • Role Play
  • This session will help participants develop skill at concentrating, getting work done, and building their confidence
  • Setting Goals
  • What Do You Want?
  • Go For It!
  • Identifying Dreams and Setting Goals
  • Getting Some SPIRIT
  • Being Flexible and Resilient
    • Techniques for developing flexibility and resiliency
  • Networking for Success
  • Some ways to use networking
  • Communication Strategies
  • What is Said and What is Heard
  • Communication Situations
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Good communication skills are another important part of personal impact. This session will explore speaker and listener biases, active listening skills, and difficult communication situations.
  • Building Your Credibility
  • Credibility can make or break. This session will give participants five ways to develop trusting relationships
  • Brand You
  • Defining Your Brand
  • Designing My Brand
  • The different Elements of a Personal Brand
  • Designing and Outlining Brand Standards
  • Living Your Brand
  • Getting Started
  • Thinking Out Loud
  • Discover Ways To Demonstrate Their Brand
  • Managing Your Social Media Presence
  • How to find out what people are saying about them online and why it matters
  • Having Influence
  • Persuasion Techniques
  • Negotiation Techniques
  • Expressing Your No
  • Dealing with Challenging People
  • Getting to the Heart of the Problem           
  • The Three F’s
    • Group Exercise
  • In order to have a real impact, we must be able to work with all types of people. This session will give participants a framework to get to the heart of any problem. They will also learn some strategies for handling common types of difficult people.
  • Presentations and Meetings
  • Speak, by all Means!
  • Preparing for Meetings
  • Learn how to make the most of public speaking and meetings
  • What is Neuro Linguistic Programming?
  • Defining Neuro Linguistic Programming
    • Determine how it can help them in their day-to-day lives
  • A Brief History           
  • Understanding Common NLP Terms
  • The NLP Presuppositions
  • Explore 11 of NLP’s Guiding Principles
  • The Senses According to NLP
  • Making Sense of Our Senses
    • Sensory systems as represented by the VAKOG acronym
  • Senses and Language
  • Eye Accessing Cues
  • Using Enriched Language
  • Language That Appeals To All Of Our Senses
  • Interpreting Body Language
  • The Signals We Send
    • Role Play
  • NLP uses body language to help sensitize us to the speaker’s state
  • Key Behaviors of Common States
  • Asking Clean Questions
  • The NLP Style of Questioning
  • Sample NLP Question Frameworks
    • Clean Questioning
  • The Power of Hypnotic Language
  • Embedding Positive or Negative Commands
  • Influencing Outcomes
  • Putting it All Together
  • This session will give participants a chance to bring everything that they have learned together and role play a situation that recently happened in their lives.



  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Role Plays
  • Self-Assessments
  • Action Plan


Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

click here

SPECIAL OFFERBook two places and get the third booking on the same course free of charge.

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