Emotional Intelligence


By the end of this programme, the participants will be able to:

  • Understand what emotional intelligence means
  • Recognize how our emotional health and physical health are related
  • Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Validate emotions in others


Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.
  • Introduction To EI
  • What Is EI?
  • What Constitutes The EI Framework?
  • What Are EI Competencies?
  • History Of Emotional Intelligence
  • The Milestones And Important People Who Have Contributed To The World Of Emotional Intelligence
  • Emotional Intelligence Defined
  • Definitions And Thoughts
  • Making Connections
  • EI Blueprint
  • Skills And Concepts Behind Identifying Emotions
  • Understanding And Managing Emotions
  • Using And Communicating Emotions
  • Optimism
  • What is Optimism?
  • ABC’s of Optimism
  • Pessimism vs. Optimism
  • Adversities
  • How It Differs From Pessimism
  • Self-Management
  • How To Manage Your Anger Effectively?
  • How To Control Your Worry?
  • What Are ‘Positive Replacement’ Phrases And How Can They Help You?
  • Why Do We Worry?
  • How To Use Positive Mentality?
  • How To Automate Positive Thinking?
  • Validating Emotions In Others
  • Two Models To Validate Emotions In Others
  • Understanding Emotions
  • The Seven Human Emotions
  • Positives and Negatives
  • The Emotional Map
  • Setting Your Personal Vision
  • Defining Your Principles
  • Understanding Your Values
  • Considering Your Strengths and Talents
  • What’s Standing in Your Way?
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • Explore Own Emotions By Looking At The Principles, Values, Strengths, Talents, Potential Obstacles, And Relationships
  • Self-Motivation
  • How To Motivate Yourself?
  • How To Avoid Apathy?
  • How To Be Creative?
  • Why Some People Are More Motivated Than Others?
  • What Are Different Kinds Of Fears And How To Handle Them?
  • How To Get Out Of Your Comfort Zone?
  • Empathy
  • How To Have Empathic Communication With Others?
  • What Is The Physiology Of Empathic Communication?
  • How To Show Empathy?
  • How To Show Sympathy?
  • What Verbal Or Nonverbal Techniques Are Suitable To Show Empathy?
  • What Can You Learn From Examples Of Empathic Communications?
  • Attention
  • How Can You Achieve Mutual Attention?
  • What Are The Physiological And Psychological Significance Of Eye Contact?
  • How Can You Show That You Are Paying Attention?
  • Verbal And Nonverbal Synching
  • How To Mirror Others And Establish Rapport?
  • What Are The Significant Verbal And Non Verbal Areas You Can Focus On To Encourage Others To Open Up?
  • Acting
  • How Can You Show Presence And Charisma?
  • What Are The Benefits Of Acting?
  • How Can You Use Acting To Show Confidence?
  • How can you become better at acting by following a series of simple yet effective exercises?
  • How should you use acting in a social setting to enhance your performance?


  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Role Plays
  • Self-Assessments
  • Variety Of Games
  • Action Plan


"The level of information in the course Emotional Intelligence is very high. And the amount of information is great. also."


Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

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SPECIAL OFFERBook two places and get the third booking on the same course free of charge.

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