Effective Communication Skills


This program is intended for all individuals who work in teams.


By the end of this programme, the participants will be able to:

  • Identify common communication problems
  • Communicate effectively, by learning and using the various forms of communication in day to day business communications
  • How to understand own behavioural style at work
  • Develop skills to ask questions
  • Understand what their non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance their ability to handle difficult situations
  • Deal with situations assertively


Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

  • Communication Skills
  • Introduction To Effective Communication
  • The Principles Of The Communications Model
  • The Impact Of The Effective Communication Skills
  • Behavioral Aspects In Communication
  • The Communication Process
  • Define The Communication Process
  • Understand The Meaning Of Terms Used In The Communication Process
  • The Elements Of Communication Process
  • Creating Positive Relationships
  • Ten Ways To Build Positive Relationships, Including Using Uplifting Messages
  • Growing Self-Awareness
  • A Self-Confidence Assessment
  • How To Improve Self-Confidence
  • Communication Barriers
  • What is Barriers To Communication
  • Case Study: New Neighbors
  • Remove Barriers To Positive Communication
  • Communicate Better, Verbally And Non-Verbally
  • Being Mindful
  • Asking Questions
  • Asking Good Questions
  • Examine Questioning Skills, Including:
    • Open Questions
    • Closed Questions
    • And Probing
  • Listening Skills
  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • What is Said and What is Heard
  • Communication Situations
  • Body Language
  • Non-Verbal Communication
  • What Do Our Bodies Say?
  • Gestures
  • Emotions
  • Communication Styles
  • Dichotomies in Theory
  • Dichotomies in Action
  • Advantages and disadvantages of both sides of different dichotomies related to communication styles
  • Creating A Positive Self-Image
  • Seven Things People Determine From Your Appearance
  • Self-Evaluation
  • Frame Of Reference
  • Frame Of Reference And The Assumptions
  •  Strengthen The Ability To Speak About Communication Concepts More Easily
  • Techniques For The Workplace
  • Two Key Elements Of An Effective Message:
    • Preparation
    • Delivery
  • Prepare, Prepare, Prepare
  • Delivering The Message
  • Assertiveness
  • Self-Attitude
  • Case Study: A Negative Image
  • The Assertive Formula
  • Expressing Your No


  • Case Study
  • Group Discussions
  • Group & Individual Exercise
  • Presentations
  • Role Play
  • Self-Assessments
  • Variety Of Games
  • Assignments
  • Action Plan


Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

click here

SPECIAL OFFERBook two places and get the third booking on the same course free of charge.

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