Assertiveness And Self-Confidence


This program is intended for any staff member who has identified themselves as needing to gain confidence and to communicate assertively in the workplace.



By the end of this programme, the participants will be able to:

  • Understand what it means to be assertive and self-confident
  • Learn that it's okay to speak up and to stand up for what they believe
  • Develop techniques to confidently express opinions & needs
  • Learn to say no without being rude or seemingly disinterested
  • Learn to identify & eliminate negative thinking and self-talk  


Gaining self-confidence and assertiveness is a crucial component to a successful life. This course will provide participants with skills and techniques to communicate confidently and directly without feeling or appearing pushy. This training assists participants to learn how to eliminate negative thinking and negative self-talk and techniques to cope with stressful situations.

      What Does Self-Confidence Mean To You?

¨       What Is Assertiveness?

¨       What Is Self-Confidence?

¨       Why Are They Important?

¨       The Four Styles

      Obstacles To Assertiveness And Self Confidence?

¨       Types Of Negative Thinking

¨       Saying No

¨       Case Study

¨       Personal Application

      Feeling The Part

¨       Identifying Your Worth

¨       Creating Positive Self-Talk

¨       Identifying And Addressing Strengths And Weaknesses

¨       The STAR Technique

      Sounding The Part

¨       It's How You Say It

¨       Sounding Confident

¨       Using "I" Messages

      The Power Of Thought

¨       Negative Thoughts

¨       Flip It Around

¨       Tyrone’s Thinking

¨       Debrief

      Ask For What You Want

¨       What Do You Want?

o    Case Study

      Coping Techniques

¨       Building Rapport

¨       Expressing Disagreement

¨       Identifying And Managing Manipulation

¨       Coming To Consensus


  • Group Discussions
  • Group & Individual exercises
  • Presentations
  • Role Plays
  • Action plan


  • Date:

  • 9-Dec-2022 » 9-Dec-2022
  • Location:

  • Dubai

  • Investment:

  • US$ 348.75 465

  • Book Online

Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

click here

SPECIAL OFFERBook two places and get the third booking on the same course free of charge.

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