The Essential Skills to Supervising Others: Strategies for Achieving Results

LEARNING OUTCOMES:

• Adjust to the supervisor’s role with confidence.
• Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Identify key attitudes that they can develop to enhance their supervisory skills.
• Use time management and planning techniques to maximize their success.
• Develop a technique for giving instructions that are clear and understood.
• Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.

 

COURSE OVERVIEW & CONTENT:

"A supervisor's job is to create an environment where everyone feels valued, appreciated and capable of reaching their full potential."

Making the move to a supervisory role can be demanding and somewhat daunting. For most people, the required skills for supervising others do not come naturally which means they need to learn and apply this new skill systematically.

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.

This two-day course is designed to help participants gain confidence in supervising others by knowing what areas they need to consider when leading people and to overcome many of the supervisory problems that they will encounter as a workplace leader. Through various case studies, examples and scenarios, participants learn what works and what does not when managing people.

Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Making the Transition

• How Will My Role Change?
• Solutions for Common Concerns of New Supervisors
• Questions Supervisors Have
  • How the Employees Recognize My New Role
  • Respect My Position as a Supervisor?

Responsibilities of a Supervisor

• Three Main Areas Of Responsibility
  • Management
  • Workgroup
  • Myself

Behaviors and Attitudes

• Building the Right Environment
• Motivation from Within
• Committing to Lifelong Learning

Setting Goals

• Know Where You Are Going
• Setting Goals with SPIRIT

Planning for Success

• The Value of Short- and Long-Range Planning
• How Can Planning Help Me?
• Getting Things In Order
• Mastering E-mail
• Time Management Tips
• The Parts of a Good Plan
• The Next Steps

Active Listening Techniques

• About Active Listening
• Key Listening Skills
• Tips for Becoming a Better Listener

Communication Skills

• Questioning Skills
• Probing Techniques
• Pushing My Buttons
• What Is Said and What Is Heard
• Managing Our Non-Verbal Messages

Giving Feedback

• Six Characteristics of Effective Feedback
• Skill Building
• Receiving Feedback

Giving Instructions

• How to Give Effective Instructions
• Understanding Learning Styles
• Obstacles to Effective Instructions

Orders, Requests, and Suggestions

• Three Types of Instructions
• Defining the Terms
• Making Connections

Managing Conflict

• Mediate Conflicts
• The Conflict Resolution Process
• Breaking Down the Process

Managing Challenging Situations

• Steps for a Difficult Conversation
• Case Studies

Developing Relationships

• Personal Network
• Understanding Your Relationships
• How to be a Positive Influencer
• Establishing Credibility

 

 

COURSE DURATION: TWO DAYS