At the end of this programme, participants will be able to:
COURSE OVERVIEW & CONTENT:
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, and planning and coordinating meetings all take time.
There has been a growing realization that we have to pay attention to the process elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions.
How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators.
This two-day workshop has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.
Defining Your Role
How Facilitators Work
Establishing Ground Rules
Content and Process
Types of Thinking
Handling Controversial Issues
Listening For Common Ground
Common Facilitation Techniques
Providing Effective Feedback
Managing Divergent Perspectives
The Language of Facilitation
Dealing with Difficult Dynamics
Building Sustainable Agreements
Stages of Team Development
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.