Employee Accountability

LEARNING OUTCOMES:

• Understand what accountability is and what events in history have shaped our view of it
• Identify the requirements for personal and corporate accountability
• Apply the cycle of accountability and the fundamental elements required to build an accountable organization
• Describe what individuals must do to become accountable
• Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation
• Pinpoint ways to build ownership in your organization
• Isolate areas for further self-improvement

COURSE OVERVIEW & CONTENT:

An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.” Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions. Who can we blame for the world economic crisis, or issues with religion, or the outcomes of our governments, or the state of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone (usually anyone but ourselves)?

With this in mind, it’s no wonder that organizations who promote accountability are more successful and more productive. In this one-day workshop, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.

Defining Accountability

• What is Accountability?
• The Era of Distrust
  • How History Has Shaped The Recent Call For Accountability In Society
• Lessons Learned
  • Practices That Encourage and Discourage Accountability Personally and Professionally

Creating an Accountable Organization

• The Accountability Cycle
• The Building Blocks of Accountability
• Case Study
• Accountability Starts with Me!

Setting Goals and Expectations

• Tips and Tricks
• Making Connections
  • Communicate Expectations in A Structured Way
• Top Ten Ways to Create and Share Ownership

Doing Delegation Right

• Understanding Delegation
• Monitoring Delegation

Offering Feedback

• The Ingredients of Good Feedback
• Making Connections
• Ways to Give Constructive Feedback

A Toolbox for Managers

• Areas for further learning.