WHO SHOULD ATTEND?
This programme is intended for all individuals who work in teams.
By the end of this programme, the participants will be able to:
COURSE OVERVIEW & CONTENT
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This two-day course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.
Types of Conflict
Open Conflict vs. Hidden Conflict
The Johari Window
Stages of Conflict
Creating the Win/Win
Conflict Resolution Style Questionnaire
The Role of Communication in Conflict Resolution
Active Listening Skills
The Conflict/Opportunity Test
Conflict and Its Resolution
Helping Others Through Conflict
COURSE DURATION: TWO DAY
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.