WHO SHOULD ATTEND?
This program is intended for all Supervisors and Managers who have responsibility to develop their staff.
By the end of this programme, the participants will be able to:
COURSE OVERVIEW & CONTENT
Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.
Business mentoring and coaching is an investment that you make in developing your key resource people for the long-term benefit of the organisation.
Defining Coaching And Mentoring
Coaching Assessment Review
Interpersonal Communication Skills
Critical Coaching Skills
Setting Goals With SPIRIT
Learning Styles And Principles
The Benefits/Consequences Matrix
Skills Involved In Coaching
The Coaching Model
Giving Effective Feedback
COURSE DURATION: TWO DAY
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.