Coaching and Mentoring


This program is intended for all Supervisors and Managers who have responsibility to develop their staff.


By the end of this programme, the participants will be able to:

  • Understand how coaching can be used to develop a team
  • Develop the coaching and mentoring skills that help improve individual performance
  • Demonstrate the behaviors and practices of an effective coach
  • Recognize employees’ strengths and give them the feedback they need to succeed
  • Identify employee problems and ways that they can help correct them


Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

Business mentoring and coaching is an investment that you make in developing your key resource people for the long-term benefit of the organisation.

Defining Coaching And Mentoring

  • Coaching and Mentoring
  • Matching Mentors
  • Defining Coaching
  • Coaching Skills

Coaching Assessment Review

  • The Pre-Assignment
  • What Areas For Growth Can Be Identify From It
  • Coaching Assessment and Scoring
  • Debrief

Interpersonal Communication Skills

  • Communicating Well Is A Key Aspect Of Successful Coaching
  • Explore Different Communication Skills, Including:
    • Questioning Techniques
    • Probing Tools
    • And Listening Skills

Critical Coaching Skills

  • Examine Important Coaching Skills In Small Groups, Including:
    • Helping
    • Mentoring
    • Teaching
    • And Challenging Skills

Setting Goals With SPIRIT

  • The Spirit Model For Setting Goals
  • Ways To Help People Get On Track

Learning Styles And Principles

  • Learn In Three Different Ways: By Seeing, By Hearing, And By Doing
  • Identify Ways To Incorporate These Methods Into Coaching
  • The Seven Principles Of Adult Learning

The Benefits/Consequences Matrix

  • Examine a Tool That Coaches Can Use To Help Gain Buy-In For Change From Employees

Skills Involved In Coaching

  • A Mix-And-Match Exercise
  • The Key Coaching Skills

The Coaching Model

  • A Four-Step Coaching Model That Can Be Applied To Any Situation

Giving Effective Feedback

  • The Six Elements Of Effective Feedback
  • Providing Constructive Criticism
  • Encouraging Growth And Development

Overcoming Roadblocks

  • Common Obstacles
  • Re-Evaluating Goals
  • Focusing On Progress

Coaching Problems

  • Examine Case Studies And Offer Solutions


  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Role Plays
  • Self-Assessments
  • Action Plan


Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

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SPECIAL OFFERBook two places and get the third booking on the same course free of charge.