WHO SHOULD ATTEND?

This course covers a variety of topics on leadership and communication skills. It is ideal for those who have had some experience in managing or supervising people and want to improve their skills further. The course follows from Leadership Skills and it is assumed that delegates are already familiar with the concepts discussed in that course.
 

LEARNING OUTCOMES

By the end of this programme, the participants will be able to:

• Understand team’s aspirations and set goals in a way to get them more committed and motivated to achieve these goals
• Systematically plan using the 5-steps planning technique to improve brainstorming and problem solving meetings
• Improve communication skills to provide better feedback, reduce misunderstandings and help people grow and become more productive
• Overcome fears and discomfort in forgiving people and learn how to forgive using a proven step-by-step technique
• Delegate at the right level to the right people while formulating request in a way that motivates people and get the most from them
   

COURSE OVERVIEW & CONTENT

Since delegates already have some experience in management, this course is designed to address various practical issues that managers encounter every day and provides strategies on handling them. It is packed with exercises, examples and case studies so delegates are constantly pushed to think and re-examine their own attitudes when dealing with people. They learn numerous techniques that will help them improve their interactions and to build trust. A great part of a leader’s role is motivating his team and people around him. This is strongly reflected in various techniques used throughout the course as delegates come across this concept over and over again.