Interviewing Skills & Hiring Techniques


This program is intended for all HR Professionals and line managers who want to improve their interview skills.


By the end of this programme, the participants will be able to:

  • Recognize the costs incurred by an organization when a wrong hiring decision is made
  • Develop a fair and consistent interviewing process for selecting employees
  • Prepare better job advertisements and use a variety of markets
  • Be able to develop a job analysis and position profile
  • Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions
  • Enhance communication skills that are essential for a skilled recruiter
  • Effectively interview difficult applicants
  • Check references more effectively
  • Understand the basic employment and human rights laws that can affect the hiring process


Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's culture.

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This programme will give you the skills and tools to hire successful candidates.

  • History Of The Interviewing Process
  • History Of The Interviewing Process
  • Alfred Binet’s Ideas
  • Stress Interviewing
  • Structured Interviewing
  • The Recruitment And Selection Process
  • Six Stages Of The Hiring Process
  • Factors In The Hiring Process
  • The Three Levels Of Factors In The Hiring Process
  • Cost Analysis
  • Analyze The Cost Of Hiring An Employee
  • Job Analysis And Position Profiles
  • Determining Just What You’re Hiring
  • Performing A Job Analysis
  • Writing A Position Profile
  • Determining The Skills You Need
  • Various Ways Of Determine What Technical And Performance Skills The Candidate Will Need
  • Finding Candidates
  • The Advantages And Disadvantages Of Various Advertising Methods
  • Advertising Guidelines
  • Five Key Points
  • Ten Tests For Advertising
  • Screening Resumes
  • The Screening Process
  • Developing A Guide
  • How To Use It
  • Performance Assessments
  • Have The Candidates Complete A Technical Or Performance Exercise
  • Problems Recruiters Face
  • Some Common Mistakes Recruiters Make And How To Avoid Them
  • Interviewing Barriers
  • Some Human Mistakes That Recruiters Make
  • Non-Verbal Communication
  • Be Aware Of The Non-Verbal Signals That You Are Giving And Receiving
  • Types Of Questions
  • Open And Closed Questions
  • Probing Techniques
  • Case Study: Itlex Manufacturing
  • Help Mitchel Figure Out Why He Had To Fire An Employee He Recently Hired
  • Traditional Vs. Behavior Interviews
  • Behavioral Interviewing
  • How It Differs From Traditional Interviewing
  • Sample Behavioral Questions
  • Other Types Of Questions
  • Achievement-Oriented And Holistic Questions
    • Pairs Exercise
  • The Critical Incident Technique
  • Another Type Of Interview Question:
    • Asks The Candidate How They Might Behave In A Certain Situation
  • Explore Why These Questions Are So Valuable
  • How To Develop Them, And How To Use Them
  • Listening For Answers
  • Listen Well
    • Some Key Listening Skills
  • Committing To Change
  • Difficult Applicants
  • Role Play One Of Four Difficult Applicants In A Mock Interview
  • Learn Ways To Get The Information They’re Looking For Out Of These Types Of People
  • Interview Preparation And Format
  • Things To Do Before, During, And After The Interview
  • Other Interview Techniques
  • Some Techniques That Interviewers Can Use To Keep Things Moving
  • The Five Of The Most Common Methods
  • Scoring Responses
  • How To Use Performance-Based Rating Scales
  • Checking References
  • How To Check References And Use A Reference Guide
  • Human Rights
  • Some Of The Key Human Rights Issues That Recruiters Face


  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Role Plays
  • Self-Assessments
  • Action Plan


Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

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SPECIAL OFFERBook two places and get the third booking on the same course free of charge.

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