COURSE OVERVIEW & CONTENT:
"Disagreements are inevitable, but it's how we handle them that defines us."
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.
This course is intended to offer participants a general overview of the peer review process. Participants should be encouraged to customize the process and its application for their organization.
What is Peer Review?
Initiating the Process
The Peer Review Panel
The Peer Review Process
Why Does the Process Fail?
COURSE DURATION: ONE DAY
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.