COURSE OVERVIEW & CONTENT:
"The role of an administrative assistant is to turn a great day into an amazing one."
The importance of administrative staff in companies cannot be overstated. Administrative assistants play a crucial role in the smooth functioning of organizations. They handle a wide range of tasks, from managing schedules and email to organizing files and handling confidential information. A highly skilled administrative assistant can streamline processes, increase efficiency, and support the success of the organization.
With Skills for the Administrative Assistant program the participants will learn the essential soft skills necessary to succeed in their careers. This two-day content rich course will help people who work in support positions to improve their performance in an office environment by teaching them interpersonal skills, including communication, first impressions, and personal management. They’ll also learn the importance of professional presence, techniques for being assertive, managing conflict, and dealing with difficult people.
The "Skills for the Administrative Assistant Training Program" is a comprehensive training course designed to equip administrative professionals with the knowledge and skills required to excel in their roles. The program is designed to provide hands-on training, practical tips, and real-world scenarios to help administrative assistants develop their expertise.
Personal Best, Professional Best
Putting Others at Ease
The Steps to Feeling Good
Improving Your Assertiveness Skills
Asking and Listening
Working as a Team
Working with Difficult People
Learning to Say No
Dealing with Stress
COURSE DURATION: TWO DAYS
SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.click here
SPECIAL OFFER: Book two places and get the third booking on the same course free of charge.