LEARNING OUTCOMES:

• Understand the importance of secretary role
• The key qualities of an efficient Secretary
• The role and responsibilities
• Developing a professional image
• Improve Communication Skills
• Develop Organizational Skills
• Enhance Interpersonal Skills
• Foster professionalism
• Prioritizing tasks, handling multiple assignments, and meeting deadlines
• Effective delegation and team collaboration
• Increase efficiency, productivity and effectiveness

COURSE OVERVIEW & CONTENT:

"A professional secretary is a master of multitasking, able to juggle multiple tasks with ease."

The role of a secretary is essential to the success of any organization, as they play a critical role in ensuring that operations run smoothly and efficiently.

Secretaries are the key to most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently and that the managers have the information they need to manage their department.

They are the heart of the function of each department and indeed the company. All functions stem from the Administration and Secretarial team therefore it is vital that you are organised and efficient so that everything runs smoothly.

Secretarial Skills for Office Professionals training is designed to equip participants with the knowledge and skills to excel in their roles and make a significant impact in the workplace. With a focus on professionalism, interpersonal skills, and the use of technology, the training program will not only provide practical knowledge but also create a platform for personal and professional growth. Whether you are a seasoned professional or a newcomer to the industry, the Secretarial Skills Training is the perfect way to enhance your abilities, expand your skill set, and achieve your career goals. Get ready to take your career to the next level and join us in this exciting journey to success!

Introduction to Secretarial Skills

• Definition and Role of a Secretary
• Essential Skills for a Secretary

Communication Skills

• Importance of Effective Communication in a Secretarial Role
• Verbal and Nonverbal Communication Techniques
• Active Listening Skills and Responding to Questions
• Writing Emails and Professional Letters
• Communication With Clients, Customers and Colleagues

Time Management

• Identifying Priorities and Setting Goals
• Techniques for Managing Time and Avoiding Distractions
• Scheduling and Managing Appointments
• Delegating Tasks Effectively

Office Organization

• Setting Up an Effective Filing System
• Proper Use Of Office Equipment
• Time-Saving Tips For Organization and Multitasking

Meeting Management

• Preparing For and Participating in Meetings
• Taking Minutes and Distributing Them Effectively
• Arranging Conference Calls and Videoconferencing
• Handling Logistics for Onsite and Offsite Meetings

Customer Service

• Understanding the Importance of Customer Service in a Secretarial Role
• Effective Communication With Customers Over the Phone and in Person
• Handling Difficult Customer Situations
• Building and Maintaining Positive Customer Relationships

Professionalism

• Dress Code
• Ethical Behavior
• Confidentiality
• Representing the Company

Stress Management

• Understanding the Causes of Stress in the Workplace
• Techniques for Managing Stress and Maintaining a Positive Attitude
• Balancing Workload and Personal Life
• Seeking Support When Needed

Team Building

• Importance of Teamwork in a Secretarial Role
• Building and Maintaining Positive Relationships with Coworkers
• Conflict Resolution and Problem-Solving Skills
• Encouraging and Promoting Collaboration Among Team Members

COURSE DURATION: TWO DAYS