LEARNING OUTCOMES:

• Role and duties of an Office Manager
• Improve Time Management, Organization, and Prioritization Skills
• Enhance Communication, Interpersonal Skills, and Conflict Resolution
• Learn financial management, budgeting, and accounting principles
• Develop administrative support and office equipment management skills
• Improve problem-solving, decision-making abilities
• Gain knowledge of workplace health and safety and legal compliance
• Enhance leadership and team management skills
• Improve customer service and customer relations skills
• Acquire HR Management basics
• Develop stress management and work-life balance techniques.

COURSE OVERVIEW & CONTENT:

"Office management and administration are the unsung heroes of a successful operation."

The Office Manager plays a critical role in ensuring the smooth operation of a company or organization. They are responsible for managing the day-to-day activities of the office, supporting the organization's goals, and contributing to its overall success. The Office Manager must possess a wide range of skills and competencies.

This training program is designed to provide participants with the skills, knowledge, and tools necessary to excel in their role as an Office Manager. The course covers the essential elements of office management and administration and provides participants with practical, hands-on experience in real-world situations. By attending this training program, individuals will be equipped with the skills and knowledge needed to improve their productivity, effectiveness, and overall performance.

Additionally, the Office Management & Administration Training Course will help participants develop a broader understanding of the role of the Office Manager, including the importance of leadership, teamwork, and customer service.

In conclusion, the Office Management & Administration Training Course is an essential learning experience for anyone looking to develop or enhance their skills as an Office Manager. Participants will leave the course with a comprehensive understanding of the role and responsibilities of an Office Manager, and the skills and competencies needed to excel in this role.

Introduction to Office Management & Administration

• Overview of the Role of an Office Manager
• Key Responsibilities and Duties
• The Importance of Effective Office Management in a Business Environment

Time Management and Task Prioritization

• Understanding Time Management Principles
• Developing a Time Management System
• Identifying and Prioritizing Tasks
• Managing Interruptions and Distractions
• Time-Saving Tips And Tools

Communication and Interpersonal Skills

• Effective Communication Strategies
• Building Positive Relationships With Colleagues
• Conflict Resolution Techniques
• Understanding Cultural Diversity in the Workplace
• Providing Feedback and Coaching

Organizational and Record-Keeping Skills

• Creating and Maintaining a Filing System
• Effective Record-Keeping Practices
• Managing and Tracking Documents and Information

Financial Management and Budgeting

• Understanding Financial Management Principles
• Managing Expenses and Controlling Costs
• Monitoring Cash Flow and Ensuring Financial Stability

Administrative Support

• Providing Administrative Support to Management And Staff
• Organizing and Coordinating Meetings and Events
• Supporting Staff With Administrative Tasks
• Delegating Tasks and Responsibilities
• Office Equipment and Supply Management

Problem-Solving and Decision Making

• Developing Problem-Solving Skills
• Applying Creative Thinking Techniques
• Making Effective Decisions
• Handling and Resolving Complaints and Issues

Health and Safety in the Workplace

• Understanding Occupational Health and Safety (OHS) Regulations
• Providing a Safe and Healthy Workplace for Employees

Leadership and Team Management

• Understanding Leadership Styles and Traits
• Building a Strong Team Culture
• Motivating and Inspiring Employees
• Delegating Tasks and Responsibilities
• Managing and Developing a High-Performing Team

Customer Service and Customer Relations

• Understanding Customer Service Principles and Best Practices
• Building and Maintaining Strong Customer Relationships
• Providing Effective and Efficient Customer Support
• Handling Customer Complaints and Resolving Customer Issues

Human Resources Management

• Understanding the Role of an Office Manager in HR
• Recruitment and Selection Processes
• Employee Orientation and Onboarding
• Managing Employee Relations and Conflicts

Stress Management and Work-Life Balance

• Understanding the Causes of Workplace Stress
• Coping Strategies for Managing Stress
• Promoting Work-Life Balance for Employees
• Encouraging a Positive Workplace Culture and Environment

COURSE DURATION: FOUR DAYS