Executive and Personal Assistants

WHO SHOULD ATTEND?

This training programme has been specifically designed for the benefit of senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance.
 

LEARNING OUTCOMES

  • Working with Your Manager
  • Administrative Soft Skills
  • Effective Time Management
  • Meeting Management
  • Being an Effective Gatekeeper
  • Organizational Skills
  • Confidentiality Guidelines
  • Team Working
     

COURSE OVERVIEW & CONTENT

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants programme will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this training will provide your participants with the necessary tools.
 

  • Working With Your Manager
  • Adapting To Their Style
  • Anticipate Their Needs
  • Getting Your Responsibilities Defined
  • When To Take The Initiative
     
  • Administrative Soft Skills
  • Social Intelligence
  • Office Management
  • Active Listening
     
  • Effective Time Management
  • Calendar Management
  • Prepare For Changes And Surprises
  • Keeping Others On Track
  • Urgent/Important Matrix
     
  • Meeting Management
  • Creating An Agenda
  • Keeping Minutes
  • Keeping The Meeting On Time
  • Variations For Large And Small Meetings
     
  • Tools Of The Trade
  • Email Protocol
  • Office Machinery
  • Communication Skills
  • Phone And Voicemail Etiquette
  • Business Writing
  • Internet Research
     
  • Being An Effective Gatekeeper
  • Filtering Data And Information
  • Learn To Say No
  • Dealing With Difficult People
     
  • Organizational Skills
  • Prioritizing Your Workload
  • Goal Setting
  • Plan For Tomorrow, Today
  • Staying On Track
     
  • Confidentiality Guidelines
  • Your Confidentially Duty
  • Be Diplomatic And Discreet
  • Keeping Data Secure
  • What To Do In Sticky Situations
     
  • Team-Working
  • Creating Winning Teams, Key Roles And Team Dynamic
  • How To Motivate Staff And Ensure Results
     

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Role Plays
  • Self-Assessments
  • Action Plan
     

COURSE DURATION: TWO DAY

  • Date:

  • 16-February-2020 » 17-February-2020
  • Location:

  • Dubai

  • Investment:

  • US$ 930

  • Book Online
  • Date:

  • 15-July-2020 » 16-July-2020
  • Location:

  • Dubai

  • Investment:

  • US$ 930

  • Book Online
  • Date:

  • 11-October-2020 » 12-October-2020
  • Location:

  • Dubai

  • Investment:

  • US$ 930

  • Book Online

Find A Course

Testimonials

"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course

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"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course

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"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course

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Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

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SPECIAL OFFERBook two places and get the third booking on the same course free of charge.