WHO SHOULD ATTEND?

This training programme has been specifically designed for the benefit of senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance.
 

LEARNING OUTCOMES

• Working with Your Manager
• Administrative Soft Skills
• Effective Time Management
• Meeting Management
• Being an Effective Gatekeeper
• Organizational Skills
• Confidentiality Guidelines
• Team Working
   

COURSE OVERVIEW & CONTENT

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants programme will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this training will provide your participants with the necessary tools.
 

• Working With Your Manager

• Adapting To Their Style
• Anticipate Their Needs
• Getting Your Responsibilities Defined
• When To Take The Initiative
   

• Administrative Soft Skills

• Social Intelligence
• Office Management
• Active Listening
   

• Effective Time Management

• Calendar Management
• Prepare For Changes And Surprises
• Keeping Others On Track
• Urgent/Important Matrix
   

• Meeting Management

• Creating An Agenda
• Keeping Minutes
• Keeping The Meeting On Time
• Variations For Large And Small Meetings
   

• Tools Of The Trade

• Email Protocol
• Office Machinery
• Communication Skills
• Phone And Voicemail Etiquette
• Business Writing
• Internet Research
   

• Being An Effective Gatekeeper

• Filtering Data And Information
• Learn To Say No
• Dealing With Difficult People
   

• Organizational Skills

• Prioritizing Your Workload
• Goal Setting
• Plan For Tomorrow, Today
• Staying On Track
   

• Confidentiality Guidelines

• Your Confidentially Duty
• Be Diplomatic And Discreet
• Keeping Data Secure
• What To Do In Sticky Situations
   

• Team-Working

• Creating Winning Teams, Key Roles And Team Dynamic
• How To Motivate Staff And Ensure Results
   

TRAINING METHODOLOGY

• Group Discussions
• Group & Individual Exercises
• Presentations
• Role Plays
• Self-Assessments
• Action Plan
   

COURSE DURATION: TWO DAY