Business Etiquette


  • Why etiquette is important
  • Understanding etiquette
  • Proper manners for meeting and greeting others
  • Network effectively, including making introductions, shaking hands, and using business cards appropriately
  • Dress appropriately for every business occasion
  • Professional presence (what to wear and not to wear)
  • Business email etiquette
  • Telephone etiquette
  • The written letter
  • Feel comfortable when dining in business and formal situations
  • Feel more confident about your business communication in every situation
  • Develop that extra edge to establishes trust and credibility


The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals.

If you’ve ever had an awkward moment where:

  • You aren’t sure which fork to use,
  • You don’t know which side plate is yours,
  • You’ve ever had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make.

This programme will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

  • Understanding Etiquette
  • Etiquette Defined
  • The Importance Of Business Etiquette
  • Business Etiquette Basics
  • What Etiquette Is All About
  • What Role Manners Play
  •  The Handshake
  • The Important Of First Few Minutes Of A New Relationship
  • The Five Factors Of A Good Handshake
  • Business Card Etiquette
  • Things To Keep In Mind When Giving And Receiving Business Cards
  • The Skill Of Making Small Talk
  • Way Small-Talk Is One Of The Most Crucial Skills A Businessperson
  • Is It Hard To Start
  • Basic Do’s And Don’t’s Of Small Talk
  • Networking For Success
  • Creating An Effective Introduction
  • Making A Great First Impression
  • Minimizing Nervousness
  • Remembering Names
  • The Four Keys To Remembering Names
  • The Meet And Greet
  • The Three-Step Process
  • The Four Levels Of Conversation
  • Making Great First Impression
  • Ways That Participants Can Make Sure Their First Impression Is Perfect
  • Dress For Success
  • Basic Guidelines And The Details Of Particular Dress Codes
  • Business Dining
  • The Do’s And Don’t’s Of Business Lunches
  • Business Email Etiquette
  • Addressing Your Message
  • Grammar And Acronyms
  • Top 5 Technology Tips
  • Telephone Etiquette
  • Developing An Appropriate Greeting
  • Dealing With Voicemail
  • Cell Phone Do’s And Don’ts
  • The Written Letter
  • Thank You Notes
  • Formal Letters
  • Informal Letters


  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Self-Assessments
  • Variety Of Games
  • Action Plan


Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

click here

SPECIAL OFFERBook two places and get the third booking on the same course free of charge.

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