Customer Focused

UAE Cultural Awareness

This UAE Cultural Awareness programme for companies in the private and public sector across the UAE, tailored to meet the needs of specific institutions. Let us improve your team dynamics and business tactics through education and a unique insight into the various cultural attitudes that make up the people of the UAE.

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Outstanding Customer Care & Telephone Skills

Good customer care is vital for your organisation's reputation. While many companies promise to deliver an incredible customer experience, some are better at delivering than others.

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Quality Customer Service

Every time you offer your service or products to another person, you become a customer service representative and that person is now your customer. Anyone involved in business or organisation therefor...

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Conferences & Events Management

Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This t...

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Telephone Handling Skills

Making good phone conversations is all about knowing what to say, when to say and how to say it. All three require examples and a persistent attitude to practice until mastered. The course is designed...

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Business Ethics

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company cult...

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Business Etiquette

The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customer...

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Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills ...

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Customer Care for disable (Handicapped) Customers

Disabled customers are a huge market in the world. If you want to make sure your staff have the skills to cater for their needs, our Customers with Special Needs programme can help.

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Find A Course


"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course


"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course


"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course


Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

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SPECIAL OFFERBook two places and get the third booking on the same course free of charge.